Hours of Operation: Standard hours of operation for the Business Office are 8:30am until 5:30pm Monday through Friday, and Box Office hours are 10:00am until 5:30pm Monday through Friday and 10:00am until 2:00pm on Saturdays. Special hours are observed during on-sale dates, peak ticketing periods and show dates.

Ticketing Information: Ticketing Services for the Florence Civic Center are provided through Ticketmaster at 843-679-9333. For a complete list of outlets or additional ticketing information and related charges, contact the Box Office at 843-679-4525.

Marketing and Public Relations: The Florence Civic Center’s in-house marketing staff offers full service event marketing, including media buying, promotion, and publicity. Call Tina Dean, Sales & Marketing Coordinator at 843-679-9417 ext. 310 for additional information.

Food and Beverage Service: Food and Beverage Service for the Florence Civic Center is under the discretion of “Savor Florence” by SMG. This includes catering, concessions, temporary food vendors, novelty sales and operations and alcoholic beverages. Any questions regarding these items should be directed to Lyna Munn, Director of Food & Beverage, at 843-679-9417 ext. 301.

Rental Rates*

A. Base rental vs. 12% of net ticket sales, whichever is greater. (Net ticket sales = Gross ticket sales less facility surcharges and 5% South Carolina Gross Receipts tax).

B. Facility surcharge of $2.00 will be added to the gross price of each concert/event admission ticket and $ .75 will be added to each Consumer Show ticket and 25% of the base rental for Banquets, Receptions, Conventions, Meetings, etc. FCC will retain this surcharge for the purpose of providing free parking and future improvement to the facility.

C. Base rent and cost of personnel required on recognized holidays (New Year’s Day, Martin L. King, Jr. Day, Good Friday, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Year’s Eve) shall be increased one and one half percent (1 ½%) to compensate FCC Employees for working on a holiday.

D. Concessions and/or Catering: All catering must be performed by SMG Catering who has the exclusive permit to perform business in the Civic Center. No food or beverages may be brought onto the facility premises by the Lessee, its agents or employees unless agreed to in writing by the FCC General Manager.

E. Advertising: Publicity Fee of 15% of the net total placed by the facility

F. Advance Box Office: 4% of sales.

G. Novelties: Negotiable

H. Insurance: Lessee must provide commercial general liability insurance, automobile liability insurance and worker’s compensation and employers’ liability insurance, each of One Million and no/100 ($1,000,000.00) Dollars combined single limits. The coverage will be for all operations by or on behalf of the Lessee on an occurrence basis against claims for personal injury (including bodily injury and death) and property damage (including loss of use). Certificate of Insurance must be received by the FCC no later than 14 days prior to the event.

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